Privacy Policy

Cookie Statement

The Spear Travels Group manages cookies on our websites through our consent management tool, CookieYes. When you visit our website, you will be presented with a cookie consent banner that explains the types of cookies we use and gives you the ability to accept or decline them by category.

You can update your cookie preferences at any time by clicking the “Consent Preferences” icon in the bottom left of our website.

For more information about how we use your personal information, please read our Privacy Policy below.

This policy explains what information we collect when you visit one of our websites or use our services, how we use it, and your rights in relation to it. We take your privacy seriously and we never sell your personal data to third parties.

THE BASICS

1. Definitions

When we say “we,” “us,” “our,” or “Spear Travels,” we are referring to Jetclub Ltd, trading as Spear Travels and Broads Travel.

We provide travel agency services for leisure and business travellers to plan and book trips worldwide (the “Services”).

When we say “Client,” we mean a person or entity registered with us to use our Services. When we say “you,” we mean either a Client or someone else using our Services.

An “Operator” is a carefully selected third-party travel provider that we work with as an agent on your behalf to book and supply your travel requirements.

“Personal Information” means any information that identifies or can be used to identify you, directly or indirectly – including, but not limited to, your name, date of birth, email address, gender, occupation, or other demographic information.

A “Distribution List” is a list of Clients and information associated with them, such as email addresses.

This Privacy Policy applies to all forms of communication with us, including via our websites, applications, blogs, social networks, or other online, mobile, or wireless offerings that link to this policy, whether accessed via computer, mobile device, or other technology.

2. Changes

We may update this Privacy Policy at any time. The most recent version is reflected by the date at the bottom of this page. All updates are effective immediately upon notice, which we may give by posting a revised version on our website. We encourage you to review this policy regularly.

3. Questions & Concerns

If you have any questions, or if you want to update, delete, or change any Personal Information we hold, please contact us:

The Spear Travels Group Attn. Marketing Department 158 Mayne Street, Hanford, Stoke-On-Trent ST4 4QY marketing@speartravels.net

YOUR INFORMATION

4. What information do we collect?

(a) Information you give us voluntarily When you use our Services, speak with our travel advisors, send us an email, or communicate with us in any way, you are voluntarily giving us information we collect. This may include your name, address, email address, IP address, phone number, payment details, gender, occupation, purchase history, and other demographic information. By giving us this information, you consent to it being collected, used, disclosed, transferred to relevant Operators, and stored as described in this policy.

(b) Information collected automatically When you use our Services or browse our websites, we may collect information about your visit, including your IP address, operating system, browser type, browsing activity, and how you interacted with our websites. This information may be collected through log files, cookies, or other tracking technologies. Our use of cookies is managed through our CookieYes consent tool – you can manage your preferences at any time using the “Consent Preferences” link in our website footer.

(c) Information from your use of our Services We may collect information about how and when you use our Services and link it to other information we hold about you. This helps us improve our Services for all Clients.

(d) Cookies and tracking We and our partners may use various technologies to collect and store information when you use our Services, including cookies and similar technologies such as pixels and web beacons, to analyse trends, administer the website, track users’ movements, and gather demographic information. You can manage cookie preferences through our consent tool. For more information, see the Cookie Statement section above.

(e) Web beacons We use web beacons on our websites and in our emails. When we send marketing emails, we may track behaviour such as who opened the emails and who clicked links. This helps us measure the performance of our email campaigns. Web beacons collect information such as when you opened the email, your IP address, and your browser or email client type.

(f) Information from other sources From time to time, we may receive information about you from third-party sources, such as public databases, social media platforms, third-party data providers, and joint marketing partners. We take steps to ensure such third parties are legally permitted or required to share this information with us. We use this information to enhance our ability to provide relevant marketing and content, and to develop more relevant products and services for you.

5. How will your information be used?

We, partner Operators, and service providers we work with may use your information to:

Respond to lawful requests from public authorities, including national security or law enforcement requirements.
Provide quotes and subsequently deliver our Services once booked.
Communicate with you about your enquiries and bookings, and provide customer support.
Analyse how you use our Services.
Assess the effectiveness of our marketing activities.
Understand your preferences and send or show you information, offers, and promotions we believe are relevant to you.
Promote our Services to you and others, and suggest additional features you might find useful.
Send you informational and promotional content in line with your marketing preferences. You can stop receiving promotional emails at any time by following the unsubscribe link in any email we send.
Bill and collect money owed to us, including sending invoices, receipts, and payment reminders. We use third-party payment processors for secure card transactions and share billing information with them solely for this purpose.
Protect the rights and safety of our Clients, third parties, and ourselves.
Meet legal requirements, including complying with court orders and legal mechanisms.
Provide information to legal or financial advisors to help us meet compliance obligations.
Prosecute or defend legal proceedings.

6. When can we use your information?

We collect and use your information in the following circumstances:

Where it is necessary to perform the contract we have with you.
Where it is in our legitimate interests and your rights are protected.
Where we are required to do so to meet a legal obligation.
Where you have given us your consent.

We rely on your consent to:

Collect technical information via cookies and similar technologies, as described in our Cookie Statement.
Use your information for marketing by email and other electronic means.

Where we rely on consent, you have the right to withdraw it at any time. See the “Your choices and rights” section below.

7. How long do we keep your information?

We keep your information for as long as necessary to fulfil the purposes described in this policy. As a general rule:

Information collected about your use of our Services is kept for the duration of your membership on our marketing Distribution List, or less in some cases depending on the reason for holding it and whether it remains current.
Information provided when making a booking, together with any updates, is kept for 3 years from the date of return travel.

8. Who do we share your information with?

We may share your information within the Spear Travels Group. We may also share it with:

(a) Service Providers – Third parties who help us provide and support our Services, such as partner Operators, analytics providers, payment processors, hosting services, content delivery services, and advertising companies. These providers are contractually required to use your information only for the services they provide to us and in a manner consistent with this policy.

(b) Professional advisors – Including solicitors and accountants.

(c) Authorities – Any law enforcement agency, court, regulator, government authority, or other third party where required by law or to protect our rights or the rights of third parties.

(d) Business transfers – Any third party that purchases or takes over all or substantially all of our assets and business. In such circumstances, we will use reasonable efforts to ensure your information is used consistently with this policy.

We will never sell your personal information to third parties.

9. Transferring your information internationally

Your personal information may occasionally be transferred outside of the United Kingdom – for example, where we use IT service providers based overseas.

Where we transfer your information to a country outside the UK, we will ensure that appropriate safeguards are in place, such as:

Standard Contractual Clauses approved under UK GDPR;
The UK-US Data Bridge or another recognised adequacy framework; or
Another lawful mechanism that complies with UK data protection law.

10. Public Information and Third Party Websites

(a) Our blog – Our websites may include a public blog. Any information you include in a comment may be read, collected, and used by others. If you want personal information removed from our blog, please contact us. If we are unable to remove it, we will explain why.

(b) Social media – Our websites include social media features and we maintain presences on platforms including Facebook, Instagram, and X (formerly Twitter). Any information you submit to us via a social media platform is done at your own risk and without expectation of privacy. We cannot control the actions of other users or the platforms themselves. Your interactions with those platforms are governed by their own privacy policies.

(c) Links to third-party websites – Our websites may link to third-party sites whose privacy practices differ from ours. If you submit personal information to any of those sites, it is governed by their privacy policies. We encourage you to read those policies before submitting any information.

11. Competitions

We may from time to time offer competitions or promotions via our websites or social media. Participation is voluntary. Information requested for entry may include your name, address, date of birth, phone number, and email address. We use this information to administer the promotion and, where permitted by the promotion’s rules, to communicate with you about our Services.

12. Your choices and rights

You have a number of rights in relation to your information. You can contact us to:

Access and update the personal details we hold about you.
View your transaction history.
Opt out of receiving marketing communications from us.
Ask us to erase or restrict our use of your information.
Request a copy of your information in a commonly used electronic format, and ask us to transmit it directly to another organisation (the right to data portability).

To exercise any of these rights, please contact us at marketing@speartravels.net

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk if you believe your data has been handled incorrectly.

SECURITY

13. Security Breach Notification

If a security breach causes an unauthorised intrusion into our systems that materially affects you, Spear Travels will notify you as soon as possible and report the action taken in response.

14. Safeguarding Your Information

We take reasonable and appropriate measures to protect your personal information from loss, misuse, and unauthorised access, disclosure, alteration, and destruction, taking into account the nature of the information and the risks involved.

Our payment processing provider uses industry-standard security measures to protect your information during and after each transaction.

COMPLIANCE

15. We Operate in the United Kingdom

By using our Services, you understand and consent to the collection, storage, processing, and transfer of your information in the United Kingdom and to those third parties described in this policy.

We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

16. Accuracy and Retention of Data

We do our best to keep your data accurate and up to date based on the information you provide. If your details change – for example, a new email address – please notify us. Upon request, we will confirm whether we hold any of your personal information. We will retain your information for as long as needed to provide our Services or to meet our legal obligations.

17. Access Requests

We will respond to any request for access to personal information we hold within one month, as required by UK GDPR. You may request to access, correct, amend, or delete information we hold by contacting us. Unless prohibited by law, we will remove personal information upon request. There is no charge for accessing or updating your personal information.

18. Who we are

We are Jetclub Limited, trading as Spear Travels and Broads Travel, a company registered in England under number 1711255.

Our registered office is at: 75 Corbets Tey Road, Upminster, Essex, RM14 2AJ

We are the Data Controller for the purposes of UK GDPR.

Last Updated April 2026