Job Description:
Spear Travels is an award-winning Independent Travel Agency Group, providing bespoke luxury tailor made holidays. As a Travel Consultant you will be expected to provide first class customer service to manage all travel requirements and holidays for our clients, no matter how large or small a trip may be. You will be expected to provide all tourism related services including but not limited to the following:
- Researching extensively, plan and book every aspect of our customers holiday experience;
- Provide all relevant information, brochures and internet links for customers;
- Advise customers on all visa requirements and any country specific requirements;
- Book flights and accommodation, package tours and travel arrangements and transfers;
- Process all booking administration and documents accurately with high attention to detail;
- Liaise with clients if any changes occur, finding solutions should any problem occur with a booking;
- Attend promotional events on behalf of the company and gain product knowledge;
- Maintain and develop good working relationships with our supplier partners, customers and colleagues;
- Work collaboratively with colleagues to maximise sales opportunities and achieve branch targets.
Essential Qualities & Skills Required:
- Proven experience in a similar role;
- Excellent communication skills;
- The ability to persuade and influence, interact and negotiate effectively;
- First class attention to detail;
- Previous customer service experience;
- Commercial awareness;
- Up to date and in-depth product knowledge;
- Comfortable promoting additional products, such as airport hotels, lounges, attraction tickets;
- Able to demonstrate strong sales skills;
- Ability to manage any complaints raised by customers in respect of products, services and experience.
Desirable Qualities & Skills:
- A passion for travel, demonstrated through personal experience would be advantageous;
- Experience with widely used reservation systems is preferred;
- A relevant qualification in Hospitality, Travel and Tourism, or business is highly desirable;
- Any other language skills are advantageous.